Our state-of the-Art Litigation Repository provides several approaches to securely hosting your electronic litigation documents. O ur secure facility provides:

• Fault Tolerant Engineering
• Multiple ISP Cutover Redundancy
• 24x7 Network Monitoring
• 24X7 Armed Security
• Multiple Power Source Redundancy

Fault Tolerant Engineering

Flooring is raised in server areas to accommodate the electrical cables, keeping them out of the way and separating them from the communication cables, which run overhead in ladder racks. This further serves to eliminate potential electrical interference with the communications. Raised flooring also improves ventilation.

Cabinets are bolted through the raised floor to the cement foundation below.

There are smoke and water detectors under the raised floor.

Electrical grounding is integrated into the flooring, which serves to help protect against Electro Static Discharge (ESD).

Multiple ISP Channels: IQWEST/IQ Central uses the following vendors for network connectivity: connectivity to our internal data center network using Ethernet: standard 10 Mbps Ethernet and Fast Ethernet at 100 Mbps using CAT 5 cabling Gigabit Ethernet using CAT 5 E standard cables or optical cables.

The internal network is switched Ethernet built on predominantly Cisco gear. It uses the Hot Standby Routing Protocol (HSRP) with a series of redundant switches and routers hat offer the benefit of removing any single points of failure from the data path to the Internet.

Multiple ISP Cutover Redundancy

Our Internet connectivity is designed for redundancy and high availability. To this end, we operate our upstream pipes up to approximately 35% capacity, with the express intention that should any pipe fail, all traffic may be accommodated by others.

24x7 Network Monitoring

The Network Operations Center (NOC) operates 24 hours a day, 7 days a week. Our NOC is composed of a team of Engineers, not the typical call center technicians of many providers in the market. Our NOC automatically monitors our network for health and security, and is in a continual position to quickly respond to issues and resolve them, work-around them, or isolate the impact of issues.

Our NOC staff monitors the data center network and our upstream networks to ensure that our data center network is online and available for data transfer. Our continuously manned NOC ensures the reliability and performance of our overall networking, co-location and managed solutions.

NOC Engineers do continuous, real-time monitoring of the network and systems.

This includes bandwidth monitoring as well as providing the up/down status for all data demarcation links.

24X7 Armed Security  

Closed circuit television security system

There is a closed circuit television security system at all entrances and within the co-location space that is monitored by security guards 24x7. The security cameras in the co-location space move along tracks to allow security guards to monitor specific aisles and track the movements of people in the data center.

Combination Access Card and Photo Identification System

Customers must show an Access Card to gain entry to the data center. The Access Card contains a chip that identifies the individual and notifies the NOC. The closed circuit television security system sends a video display of the individual to the NOC where the security team compares it to the picture on file. Customers may initially request up to five Access Cards, more if justified. Customers identify a Single Point of Contact (SPOC) at their company who can authorize someone, such as a contractor technician, to access the customer's equipment.

If an individual shows up at the data center without a badge, the guard will contact the NOC who will then contact the SPOC to verify whether or not the individual should have access. No one is allowed access to the data center without a badge or SPOC approval.

When a customer signs up, they agree in writing to follow security procedures. Biometric scanners (retinal, palm and finger) are not failsafe due to tolerance settings. As a result, IQ Central chooses to use onsite guards 24x7 with a combination of access card and photo identification to verify access.

Multiple Power Source Redundancy

What IQ Central Offers

Our Center is designed with N+1 redundant power to ensure that our customers' servers and equipment run continuously, even in the event of a significant power outage. Automatic transfer switches (ATS) and bypass/isolation switches provide this N+1 redundancy for dual source power capability. The following is a list of power sources used in IQ Central data centers:

A Power Distribution Unit (PDU) is a device that provides a convenient method for distributing electrical power to many devices without the need for hard wiring, and can be a separately derived source for local grounding. The PDU greatly reduces the time required to install the average computer system and allows for relatively easy relocation of equipment as compared to hard wiring methods. An Uninterruptible Power Supply (UPS) is designed to operate continuously at rated capacity as an on-line, automatic system in the following modes:

• Normal mode . The inverter continuously supplies AC power. The converter converts commercial AC power to regulated DC power, which then serves as the inverter input and, simultaneously, as a float charge input to the storage battery.

• Emergency mode . In the event of a commercial AC power failure, the inverter shall derive its input from the system battery, thus providing uninterrupted power. This transition is accomplished without any switching or coupling, and with no interruption of power from either a failure or restoration of the commercial AC power.

• Recharge mode . Subsequent to restoration of commercial AC power, the converter shall automatically reactivate and provide DC power to the inverter, simultaneously recharging the system battery. This occurs automatically and without interruption to the critical load.

• Bypass mode . In the event that the UPS must be taken off-line due to an overload condition or UPS failure, the critical load shall be transferred to the bypass source via the static switch without interruption of power to the critical load. IQ Central uses 24-hour Valve-Regulated Lead-Acid (VRLA) batteries that meet the requirements of Bellcore Specification TR-NWT-000766, Generic Requirements For Valve Regulated Lead Cells.

Power is delivered to all of the equipment in the data center by the UPS. The UPS gets its power from the power feed coming from the electric company. Should power failover to the generator, this failover is seamless to customer equipment, because they continue to draw from the UPS.

The generator is used in the event of an extended power outage. The UPS switches from batteries to the generator as soon as the generator is started and putting out power, which takes approximately 30 seconds. The generator has 4000 gallons of diesel fuel, which can power the data center at full capacity for up to 24-hours. IQ Central has a contract with a fuel supplier that they will be onsite within 2-hours of the start of the generator, and every 8 hours thereafter to provide continuous fuel supply so that the generator can run indefinitely. We test our generator on a regular basis.